Our Clients

Arco

Arco had a paper-based system in place for assessing their telephone account managers and their customer service advisors. This had been set up as an objective witness-based assessment procedure. They had a reasonable concept but were having problems interpreting the results.

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Mortgages PLC

Mortgages plc felt that their sales teams were underperforming but they were unsure why. There was no performance measurement process in place. The business also felt that the sales management function did not have the required skills and tools to influence the performance of their teams – even where they were made aware of the weaknesses.

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Reed Business Information

Prior to the implementation of SkillsTrak, RBI operated an array of internal performance frameworks and scorecards. These were predominantly in a paper format. This type of assessment mechanism resulted in shelves stacked full of A4 ring binders crammed with assessment data - with no objective overview of the capabilities of the staff. Without this management information, no qualitative analysis of data was possible and training and development remained (at best) ad hoc.

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